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What's next in hotel door lock technology

31 May 2018
What's next in hotel door lock technology
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Teamcore - the leading supplier of hotel door lock in Malaysia!

The key to any successful technology is removing pain points for the user while making any processes easier and more efficient. Streamlining property operations and enhancing the guest experience is the end goal for any hotel technology solution. It’s no different for door locks and security, said Nicolas Aznar, president of Assa Abloy Hospitality Americas Group.

“It’s about utilizing the most advanced technologies available to accomplish the aforementioned objectives,” he said. “The next technology for door locks will be solutions that streamline the check-in process to benefit both hoteliers and guests, and as door lock technology continues to advance they will incorporate more user-friendly and robust technologies.”

Shedd pointed out that artificial intelligence is going to play a role in hotel door locks just as AI is gaining momentum in all hotel operations. Networked electronic door locks are an important part in the expansion of AI in hotel operations, said Joey Yanire, assistant VP of mobile access, lodging systems for dormakaba.  

“dormakaba’s Messenger LENS collects data from its electronic door locks, which may be used to optimize operations, protect guest safety and ensure proactive door lock service that supports a positive guest experience,” he said. “Online locks capture and record a great deal of nonpersonal operating data, which results in predictive maintenance and continuously monitors guest door status to enhance hotel security.”

The more intelligence that is built in a lock system, the more operators learn about their hotel, the guest experience and the lock’s performance. The usage profile of each lock provides data that supports better decision-making, Yanire continued. It can also help reduce operator maintenance costs and improve customer satisfaction.  

While door locks are advancing with improved aesthetics and mobile key capability, hotels should expect to see new technology beyond the locks themselves. Onity recently released its OnPortal system, which provides full access management for hotel properties while enabling them to meet mobile technology demands, Onity GM Casey Fale said. “For example, the OnPortal software allows for roving check-in, with an easy-to-use tablet interface, so staff can greet and engage guests in places like VIP reception areas and airports,” he said. “At the same time, OnPortal is directly integrated with the DirectKey system so properties can seamlessly deliver mobile key credentials to guests who wish to use their smartphone as their room key.”

Mobile locks are quickly becoming an industry standard, with many brands planning to make mobile key a requirement within the next year, Aznar said. With this in mind, hotels are offering guests an all-encompassing solution that allows them to access multiple property services, from booking to roomservice to mobile access, within a single application that streamlines the guest experience.


Shedd also believes the trend toward engagement with guests via the mobile device will only grow over the next several years.  “Guests will continue to demand more control and hotels will continue to provide solutions that give them options in the palm of their hand,” he said.


Brian Shedd, VP of sales and marketing at OpenKey, believes that Bluetooth low energy is what’s next in door lock technology. “Not because it doesn’t exist today, but because it’s still on the very edge of adoption in hotels and resorts worldwide,” he said. “I believe all new hotels at this point will be installing BLE locks for the next five or 10 years based on trends in the hospitality industry.”

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