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How is mobile lock adoption progressing?

31 May 2018
How is mobile lock adoption progressing?
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Digital locks make up the largest percentage of lock sales for every major lock company in the hotel vertical. Mobile lock adoption is off and running at a sprint pace but with more than 5 million rooms in the U.S., widespread adoption will take some time, Shedd said. Because such technologies are also transitioning to a standard property requirement, guests will begin seeing more independent and regional hotels offering mobile key in the coming years, and not only at the large global brands.

“From what we’ve seen with the increasing popularity and implementation of mobile locks among all levels of properties, thousands of hotels are currently offering mobile key, with thousands more planning implementation in 2018,” Aznar said.

With any technology implementation, adoption takes time. There are many factors involved to ensure positive delivery of mobile key to guests, along with keeping up with constantly changing guest demands. “It isn’t simply about installing locks, but also the ability to seamlessly integrate with disparate hotel systems and third-party mobile applications, among other things, to ensure streamlined operations,” Aznar continued.

Fale believes that hotels have questions about ease of use, security and costs and that is reducing adoption speed. “Hotels need to look for technology that offers a superior guest experience,” he said. “The solution should make it quick and easy for guests to use their mobile key to unlock their guestroom along with assigned access-controlled areas on the property. We like to call it a seamless journey—from parking to elevators to their guestroom.”

Hotels also will need a mobile-access system that complements the security features that already exist in hotel locks, such as access permissions and audit trails. On top of the first level of encryption assigning access rights for a stay, the best systems will provide an additional security layer with a 128-bit AES encryption key that is unique to the door lock for which the credential was generated.

Hoteliers are by nature risk-adverse and very focused on return on investment, Shedd said. The hotel as an asset always has plenty of places that could use extra investment—rooms, lobby, bathrooms, bar, etc.  “Mobile key is still cutting-edge technology in the hotel industry, so we’re on the early part of the adoption curve that we’ll see will begin to pick up significantly as more adoption occurs,” he said. “This time next year, you’ll see more demand for mobile key than we can service as hoteliers perceive the technology to be more mature and less risky."

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