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Self Check-in Kiosks For Hotels: 2023 Hotel Kiosk Guide

Oct 2, 2023
Self Check-in Kiosks For Hotels: 2023 Hotel Kiosk Guide
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Are you grappling with a tighter budget at your hotel, a staffing shortage, or changing guest preferences toward contactless options? The hospitality industry is more resource constrained than ever and you're not alone.
It can be challenging to deliver a high standard of service when faced with constraints like reduced hotel staff due to rising labour costs. However, the guest experience doesn’t need to suffer if you have fewer employees or less face-to-face interaction. Self-service options like hotel self check-in kiosks can bring a slew of benefits to guests, employees, and hotel owners and managers.
Everyone knows that first impressions determine the majority of our perceptions about brands and people - the check-in experience is no different and it's highly correlated with overall customer satisfaction.
In this article, we’ll explain what a hotel self check-in kiosk can do, how it plays into the contactless hotel trend, and we’ll show you how your hotel can achieve better guest satisfaction scores, higher profitability, and greater productivity by implementing self check-in kiosks.
 

What is a hotel self check-in kiosk?

Taking a step back, let’s define a hotel self check-in kiosk. A hotel self service kiosk is a standalone, electronic device, usually with a touchscreen, that allows users to complete tasks themselves. Perhaps you’ve used a self-service kiosk to print your boarding pass at an airport or to purchase tickets for public transportation. These kiosks enable passengers to complete requests without assistance from a service agent. In a hotel, a self check-in kiosk solution is a similar device, but rather than providing boarding passes or train tickets, the kiosk lets a guest to check into their room by connecting directly into the hotel's PMS (property management system) via API, create room keys (key cards), and maybe even book a restaurant reservation or upgrade to a suite. Hoteliers use self-service kiosks to eliminate the hassle typically associated with hotel check-in and reduce reception desk queues.

 

What features do hotel check-in kiosks offer?

In a hotel, a self check-in kiosk can actually do a lot more than a simple check-in. What can a check-in kiosk do for your guests?
  • Check-in: The kiosk can handle the entire check-in process, including finding the guest’s reservation, collecting a payment method, and creating room keys that are compatible with hotel door lock. Some kiosks have integrated document scanners that can record a copy of a passport or ID card too. Guests can complete the entire check-in process in about a minute!
  • Check-out: Rather than printing folios for every guest and sliding them under guestroom doors on the morning of check-out, you can let guests decide whether they want to print or email their receipts as they walk out of the lobby. Guests can also drop their room keys and arrange transportation upon departure.
  • Upgrades: You can generate incremental revenue by allowing guests can browse and purchase room upgrades or add-ons from the kiosk. Upselling additional services and add-ons like parking, bicycle rental, and a breakfast package/room service are all fair game. Some guests feel more comfortable buying upgrades on their own terms, rather than while interacting with a staff member.
  • Service requests: Guests can notify the front desk about any type of request, like asking for additional towels or to replace a lightbulb, without having to pick up the phone or wait in line to speak to someone in person. Employees can also benefit from the opportunity to triage and track these requests when they come in electronically.
  • Hotel information: Guests can browse information about your F&B outlets, spa, pool, parking options, neighbourhood recommendations, and more on the kiosk interface. 
  • Reservations: Some hotel self check-in kiosks also allow guests to create, modify, or cancel their reservations, similar to the functionality of the booking engine on your website.
  • Payment processing: Hotel self check-in kiosks must handle registration forms and credit card processing meaning that these systems can also reduce chargebacks and prevent fraud.
Basically, a hotel self check-in kiosk can handle nearly any task that does not require assistance from a human. It can also house any hotel information that might otherwise be printed in a guestbook or posted on signage.
 

How can hotel self check-in kiosks benefit your hotel?

All of the features of hotel self check-in kiosks might sound cool and modern, but kiosks are by no means some kind of flashy gimmick. Through technology, your hotel can gain some real benefits, like incremental revenue and higher guest review scores. So how exactly can hotel self check-in kiosks bring these benefits to your property?
  • Shorter wait times at the front desk can lead to higher guest review scores. If guests don’t really need to speak to a human, they can quickly resolve their needs (like checking in or checking out) with a kiosk, which performs tasks quickly and efficiently. When more guests use the kiosks, fewer guests are left waiting in line at the front desk, so guests who truly need in-person assistance from a front desk agent can get it more quickly.
  • Hotel self service kiosks allow for social distancing and contactless service, which makes guests and employees more comfortable. When guests are confident that the hotel has adequate safety and hygiene measures, they are more likely to book. And when employees feel comfortable at work, turnover can be reduced.
  • Upsell opportunities can drive incremental revenue. A hotel self check-in kiosk can make upsell options accessible to everyone, and this incremental revenue can be an important factor in your bottom line, especially during a time when every dollar counts.
  • Automation of repetitive tasks lets your employees work more efficiently. If half of your guests check in on self service kiosks, then you will have less front desk roles to fill, and your front desk agents can spend their time on more meaningful tasks, like building relationships with guests and resolving complaints.
  • Kiosks can reduce your environmental footprint by cutting down on paper use. In many hotels, front desk agents get in the habit of printing receipts and handing out maps of the local area, which uses a lot of paper over time. When guests control their own check-in and check-out experience, they can choose whether or not to get printed documents, and many guests will opt for electronic versions.

What are some other considerations of hotel self check-in kiosks?

While hotel self check-in kiosks certainly come with a lot of advantages, they might not be the best solution for every hotel. When you’re deciding whether kiosks make sense for your property, you’ll want to weigh the upfront cost, the fit with your typical clientele, and how the kiosks can integrate with your brand and design.
When it comes to cost, there’s no denying that kiosks come with an upfront financial investment. Self check-in kiosks can pay for themselves over time, but it could take a couple years for the cost savings that kiosks bring to make up for the initial spend. If your hotel is strapped for cash, then kiosks might not make sense at this time; however, you might be able to make a business case for why kiosks are a smarter investment long-term than hiring additional front desk agents.
Besides the cost, you’ll need to assess whether hotel self check-in kiosks are a good fit for your guest profile and for your brand image. If your typical guest is elderly or less tech-savvy, then kiosks might end up causing more confusion than they solve for, and you might need staff members to help guests use the kiosks. If many of your guests are international, then kiosks could be a great addition to your lobby, as long as you invest in good translations of your content. And if your hotel has a historic or traditional look and feel that is integral to the experience, then directing guests to use cutting-edge tech might conflict with the experience you’re trying to create, although you may be able to find a creative way to blend old and new.
Hotel management is complex but software can help eliminate many of the tedious or repetitive tasks.  Want to enable the same functionality across hotel guests' personal devices to facilitate self-service check-in without clunky hardware? 
Evernet is the most leading hotel self check-in kiosk in Malaysia, you may refer to the official website at www.evernet.com.my. Evernet hotel self check-in kiosk is a product from Singapore, by www.evernet-kiosk.sg
 

Raizo - the smart home solution for housing project in Malaysia

Jul 4, 2023
Raizo - the smart home solution for housing project in Malaysia
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What Is a Smart Home?
A smart home refers to a convenient home setup where appliances and devices can be automatically controlled remotely from anywhere with an internet connection using a mobile or other networked device. Devices in a smart home are interconnected through the internet, allowing the user to control functions such as security access to the home, temperature, lighting, and a home theater remotely.
 
 
Raizo is the famous brand name of smart home solution for housing developers in Malaysia www.smartsolution.sg
 
 
What Is In a Smart Home?
Smart homes can choose to have smart speakers, lights, thermostats, doorbells, or home hubs. Smart technology can also extend to kitchen appliances or outdoor or landscaping equipment. New innovations are continually evolving what is in a smart home.
 
Why Is a Smart Home Important?
A smart home is important because it allows a household to become more energy efficient. In addition, it allows a household to save time and perform tasks more efficiently. A smart home is important because of the convenience it provides over traditional methods of performing tasks.
 
 
How Smart Homes Work
A smart home’s devices are connected with each other and can be accessed through one central point—a smartphone, tablet, laptop, or game console. Door locks, televisions, thermostats, home monitors, cameras, lights, and even appliances such as the refrigerator can be controlled through one home automation system. The system is installed on a mobile or other networked device, and the user can create time schedules for certain changes to take effect.
Smart home appliances come with self-learning skills so they can learn the homeowner’s schedules and make adjustments as needed. Smart homes enabled with lighting control allow homeowners to reduce electricity use and benefit from energy-related cost savings. Some home automation systems alert the homeowner if any motion is detected in the home when they're away, while others can call the authorities—police or the fire department—in case of imminent situations.
Once connected, services such as a smart doorbell, smart security system, and smart appliances are all part of the internet of things (IoT) technology, a network of physical objects that can gather and share electronic information.
 
Smart Home Systems
Smart homes can feature either wireless or hardwired systems—or both. Wireless systems are easier to install. Putting in a wireless home automation system with features such as smart lighting, climate control, and security can cost several thousand dollars, making it very cost-friendly.
The downside to wireless systems is you likely need strong Wi-Fi coverage and broadband service throughout your entire house. This may require you to invest in range extenders or hardwired wireless access points. Wireless smart home systems are generally more appropriate for smaller existing homes or rental properties due to their smaller size.
Hardwired systems, on the other hand, are considered more reliable and are typically more difficult to hack. A hardwired system can increase the resale value of a home. In addition, hardwired smart home systems can easily be scaled; therefore, it is often the default method when designing a new build or performing a major renovation.
There is a drawback—it's fairly expensive. Installing a luxury and hardwired smart system can cost homeowners tens of thousands of dollars. In addition, you must have space for network hardware equipment including Ethernet cables.
 
How to Create a Smart Home
Heating
Smart home products now allow for greater control over heating devices including when products are turned on, turned off, and controlled. Smart products may be armed with temperature or humidity sensors to automatically turn on or off if certain criteria are met. This line of smart home innovations also extends to air conditioners.
 
Lighting
Often with the use of a mobile phone, table, or custom remote specific to a product, lighting products now enhance the capabilities of homeowners. Lights can be switched on and off, placed on a schedule, or set to change based on sunrise or sunset times. Like some more traditional products, lights can often set to change based on motion. Smart bulbs can communicate over Wi-Fi and display statistics or metrics to your phone.
This lighting category may also contain smart home products that control or prevent light. Automatic blinds may be installed and set to close based on sunrise schedules. Alternatively, electronic curtains allow users to manage their blinds using a handheld device.
 
Audio/Visual
One of the more fun aspects of smart homes, many entertainment products are now heavily connected to each other and can be controlled with a single remote. Television and speakers now have greater capabilities to be played on command using applications, including being maintained on a schedule or being voice-controllable.
 
Security
One of the most reasonable aspects of a smart home is the enhanced security capabilities. Many products now have camera capabilities that track motion, capture video, or allow for live video feeds. This may be installed to sync with a ringing doorbell or set to display on certain areas of your property. These videos may allow for video-calling with the individual at your door, including audio capabilities.
Many smart homes are also refit with modern security kits. This includes motion sensor detectors when individuals should not be home, home monitoring, notifications and alerts of suspicious behavior, and the ability to lock doors or windows remotely using a phone.
 
Other
A very large section of smart homes relates to digital assistants or home hubs. These products are often interacted with using your voice and can take commands, field questions, organize your calendar, schedule conference calls, or provide alerts. Though not specifically related to one's home, these digital assistants provide a broad range of controlling smart assets, their schedules, and their statuses.
Smart smoke and carbon monoxide detectors not only sound an alarm but can be synced to your phone to alert you should you be away from your property. These devices can often be set up to send emergency notifications to specified contacts.
Automated irrigation systems have had the ability to be programmed for a while. Now, smart irrigation systems field climate and environmental conditions an factor those traits into existing water schedules. Smart irrigation systems monitor moisture-related conditions and strive to conserve water.
 
 
Advantages and Disadvantages of Smart Homes
Pros
-  Are often more convenient than traditional methods of scheduling, controlling, or accessing products.
- May enhance security due to notifications or alerts.
- Offers multiple ways of performing a certain task (i.e. lights can be manually turned on or scheduled).
- May result in long-term cost savings when considering efficient energy use.

Cons
- May pose security risk as products are connected to networks and can be hacked.
- May require additional work for homeowner to track additional passwords and monitor product security.
- Are often more expensive than their less smart counterpart products.
- May result in steep learning curve, especially for those not technologically-savvy.

Home Much Does a Smart Home Cost?
On one hand, more and more smart home products being brought to market will continually put pressure on manufacturers, competition, and product prices. On the other hand, these incredible innovations are continually expanding what they are capable of and may be assessed price premiums. When considering smart home products, perform a cost-benefit analysis to determine whether the price exceeds the convenience. In general, a smart home can start by being very focused on a specific product or room. This strategy allows individuals to invest in smart technology for minimal capital.
 
Is a Smart Home Worth It?
Investing in a smart home is a cost-benefit analysis that often requires an upfront investment to equip your house with the appropriate products. In addition, there is the cost of needing to train yourself and become competent in understanding how to use the products. However, the benefits of saving time performing tasks as well as potential utility cost savings may make a smart home worth it.
Leveraging innovation and technology, smart homes make it easier to do things. Whether it is controlling applications using your phone or scheduling products to perform tasks at certain times, smart homes have revolutionized the way individuals do things, consume energy, and interact with their home products.
 
 

Tricom - Smart hotel system Singapore

Jul 4, 2023
Tricom - Smart hotel system Singapore
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Concept of a Smart Hotel
A Smart Hotel is a hotel equipped with disruptive technologies such as Artificial Intelligence and IoT (Internet of Things), with the aim of improving management, efficiency and control from the hotel management, as well as offering a better service to guests.
For example, a guest can lock the hotel door, close and open curtains, turn TV on or off, and manipulate the lighting system.
 
 
Tricom – the leading brand of smart hotel solution from Singapore. Kindly visit www.smarthotel.sg
 
 
Now, Smart Hotels is a trend
Smart hotels are integrating eco-friendly technologies and practices into their operations to minimize their environmental footprint. This can include using energy-efficient appliances and lighting, implementing water-saving measures, and sourcing locally produced, sustainable food for restaurants.
 
 
Functionalities of a Smart Hotel
Smart Hotels are designed to offer an improved stay in terms of services and comfort for guests, but, above all, to enable optimized management in favour of security, efficiency and control capacity.
 
Among its functionalities, the following stand out:
 
Access control and security
New technologies are used to implement advanced methods of identifying people when accessing the interior of the building or rooms. These can be codes, biometric recognition or digital unlocking. They also connect CCTV to a centralized monitoring system.
 
Smart rooms
The place where guests want to feel at home. A Smart Hotel provides information on occupancy, room service request, comfort temperature, etc. to ensure a pleasant stay.
 
Control of building expenditure
It is possible to control and monitor in real time the consumption of utilities such as electricity, water and other supplies.
 
Management of common spaces
The use of meeting rooms, restaurant capacity, use of the gymnasium, among others, can also be monitored from a control platform, thus ensuring optimized and coordinated management with the service staff.
 
Parking control
Supervising vehicle access, as well as controlling the volume of available and occupied spaces is useful when offering and guaranteeing a quality service. Digitized systems make this information available to hotel staff in real time.
 
 
 
 
 
Advantages of Smart Hotels
 
Automation of processes
It is possible to control and automate systems such as: lighting, power sockets, heating, air conditioning, electrical appliances, doors, windows, blinds, irrigation, etc.
Efficiency and supply savings
Controlling the supply through information on consumption allows an optimization of expenditure, which, in turn, leads to cost savings and a reduction in environmental impact. A smart hotel is an efficient hotel that is integrated with the surrounding environment.
 
Access to data from anywhere
Access to information can be given at any time and from anywhere as long as cloud management platforms are used.
 
Improved decision making
Thanks to these data-based management platforms, hotel management can rely on all this information and use it to assess the evolution of different areas and services of the hotel, making it possible to make better strategic decisions based on key data for the organization.
 
 
Why choose a Smart Hotel over a regular hotel?
Most of all - for the customer experience. Staying at a futuristic hotel where the room service is being brought to you by a robot which takes the elevator by itself, is quite the treat (Flyzoo Ali-baba hotel). 
The hospitality technologies have changed as well as the profile of the habits of the digital-savvy traveler. A room with a view is not all people care about anymore. 
Experiencing futuristic design is one of the great things about smart rooms. The space inside a smart hotel is very different from a regular one. For example, a smart hotel room is more open-concept oriented, meaning there are no closets and just a few drawers. Everything is out there, arranged in a more minimalistic style. Also, in many smart hotels, the rooms may be smaller than usual, in order to save some space, Internet of things in the hospitality sector is gaining momentum as we speak. Travelers who are used to smart interior design at home, will easily get used to a smart hotel room as well. 
In some smart hotels, customers can adjust the height of their bed and also switch between lying down and sitting up (that’s called a smart bed, by the way: see the image down below), or they can write on the bathroom mirror which will send them what they wrote (or doodled) on their email later. Or just use the mirror as a touch screen. Such kind of (weird) qualities of a room might be a tad difficult to process at first, no doubt. 
 
 
What are the features of a Smart Hotel?
- No registration desk, you do everything via your smartphone.
- Face recognition everywhere - you pay and open your room with your face, so to speak.
- Guests at smart hotels use voice recognition to control the TV, lights, temperature in the smart room, blinds, even room service. 
- Room service brought to you by a robot. 
- Paying with your phone on vending machines. 
 
 
Smart amenities of a modern hotel room
Besides the traditional razor, toothbrush and some 3-in-1 washing gel, you will see other things that belong in a smart hotel room. The amenities of a smart hotel room include smart technologies like:  
- Smart mirror systems - mirrors with touch screens
- Voice-activated digital assistant - Amazon Echo or Tmall genie 
- Smart concierge services
- Large flat-screen smart TV, controlled by voice commands, connecting the customer’s devices
- Temperature and lights control
- Electric curtains
 
Smart Hotels & mobile devices
What can you do with your phone in a smart hotel (guests & staff)
- Use your smartphone to check in (a.k.a. express check in)
- Place orders via the mobile menu in the restaurant/bar (guests will also enjoy the updated menu every day and fewer mistakes with the orders will be made)
- Pay with your phone (using Ali-pay, WeChat, etc.)
- Scan QR codes (again, for payment)
- Use an e-housekeeping app - for hotel staff to know when a room is empty so it can be attended to.
- Use a mobile dashboard - so the kitchen staff know what inventory they can rely on at every moment.
- Staff may use a cloud-based food safety digital platform - so they track the expiration date of products.
- Use your smartphone as a key to your room.
- Use your smartphone to check out (a.k.a. express check out).
 
Smart Hotel Experience
A normal customer journey generally would be divided into 4 basic the following segments: Pre-stay, Hotel stay, Departure, and Post-stay.
 
Pre-stay
The Search
First off, customers would start out the Search phase. They are looking for accommodation for their planned destination based on various factors including but not limited to location, pricing, referrals, and their past experiences. Smart Hotels advertising or posts would have appeared once customers start their search for the hotel destination inspiration. There would be promotion packages and deals personalized to the customers’ criteria, assure to capture the lead once you detect it.
Customers can contact your hotel through the chat-bot available on your website, get instant assistance on questions and queries related to bookings or accommodation features. Any unanswered questions can be followed up through emails or direct phone calls, making sure customers do not need to go through multiple sites to get the answers they are looking for. In addition, your customers intentionally ask for your hotel room’s photos and details on the room’s layout. Nothing would explain better than a VR experience of the hotel tour from room to the common area, restaurant to fitness facilities, swimming pool to the spa and lounge. This would prompt your customers to quickly decide and close off on the best-suggested deal from your hotel offers.
 
The Purchase and before the arrival
Once the guests are ready to make their bookings/reservations, hotels can offer guests to choose the room’s attributes such as views, bed and pillow type, corner or connecting room, non-smoking/smoking room, etc. Guests can choose to log in by using their social accounts, which allows the system to load all their information and auto-fill as required without entering these fields by themselves. The smart hotel experience would enable guests to take their picture at the moment of booking and store this identification photo to use for check-in later on. Payment by cards is easily done by taking a snapshot of the credit/debit cards. The purchase stage is closed by your booking system automatically sending out a verification email once the payment is completed.
Before your guest arrives, a reminder email about the trip should be sent out a few days before the events. With the help of social media, hotels can customize personalized accommodation to fit guests’ stay and upsell packages as needed.
 
Hotel Stay
Smart Hotels enables customers to check-in via the mobile app. All the customers’ private information is processed on their mobile devices and highly secured. Guests can check in at the self-service kiosk station available at the hotel property. By scanning guests’ identification such as passport / national ID /driver licenses. Thanks to the OCR technology, the system will automatically check in the guests, and take their pictures at the kiosk station. Depending on the hotel’s, the physical room key card or the electronic key card would be sent to guests’ mobiles. Contactless check-in is possible! Your hotels might not need a physical front desk.
Some hotels have upgraded their game by letting the guests check-in using facial recognition via their hotel camera. Once the guests walk in, facial recognition features are built-in with hotel camera matches with the guests’ identification picture given during their booking process, check-in the guests immediately, and send the check-in completion confirmation to their email. The elevator would give direct access to guests’ designated floor and let them into their room with facial recognition devices or programmed e-cards. All room features such as curtains, lighting, TV, phone, AC temperature can be adjusted via mobile/tablet app or the voiced demand.
Hotels are trying to make their guests feel comfortable and truly relaxing like they are entering their own space. Access to hotel apps to request room services, laundry, and housekeeping, everything is within their fingertips. Robots are in use delivering/collecting foods and collecting/returning to the guests’ room. All appointments regarding restaurants (including buffet status, restaurant busy status), fitness center (full or empty), and spa would be available on the hotel apps at the guest’s convenience. Hotels’ partners such as tour companies, nearby attractions suggest guests with promotional packages through the hotel apps. Everything is taken care of for your guests to enjoy their stays even if it’s in-hotel or outside-of-the-hotel.
 
Departure
It’s finally time for your guests to leave. Queuing in line to check-out is no longer a thing. Everything is done through the hotel apps. Even minibar assumptions can be billed with IoT technology enabling electronic bills sending to guests once they pick up items from the bar. All other services would be billed and added to the check-out invoice. Cashless payment, which we mentioned in our previous blog, can be processed with guests’ mobile devices. The guests walk out with their luggage and the check-out is completed.
 
Post-stay
Upon their departure, emails should already be sent to customers’ inboxes to share their feedback regarding the stays and ask for their review on our hotel website in return for rewarding points for them to save up in exchange for added value services or room features upgrade for their next stage. Following up emails in a few months offer promotional and value packages for their upcoming stays.
 
 
Conclusion
Smart technology is increasingly improving guest experiences while making operations leaner in hotels around the world. Smart hotels are more sustainable with the environment, offer exclusive cost savings and enhance guest satisfaction

Hotel PMS Malaysia

Jul 4, 2023
Hotel PMS Malaysia
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What is a Hotel Property Management System (PMS)?
Hotel property management systems (PMS) manage all aspects of hotel business operations, including the delivery of superior guest experiences. Traditionally, a hotel PMS was defined as software that enabled a hotel or group of hotels to manage front-office capabilities, such as booking reservations, guest check-in/checkout, room assignment, managing room rates, and billing. A hotel PMS replaced time consuming, paper-intensive processes. Today, hotel PMS technology has evolved well beyond the front desk. A hotel PMS is now a critical business operations system that enables hoteliers to deliver amazing guest experiences.
 
 
The importance of a property management system for hotels can’t be over-emphasized. A good property management system will lift a heavy load from your front desk staff and create a happy guest experience. In this digital age, it is a must to have a good property management system. Let's delve into the importance of a property management system for your hotel.
 
1. No Double Booking
The integration between a hotel PMS and a channel manager system is an unquestionable requirement every hotel should have. Channel Manager is able to channel and update room allotment over all the associated OTAs / sales channels. Bookings on OTAs would likewise get right away refreshed on the PMS. It helps in managing overbooking and double-booking issues.
 
2. Easy Check-In And Check-Out Process
When the checking in and checking out process in your hotel is easy, it will create a pleasant experience for your hotel guest and also make your staff tasks easier and faster. Making your guests wait for a long time before they are checked in or checked out will result in an unpleasant experience and may even discourage them from visiting your hotel again in the future.
 
3. Easy to Manage Housekeeping
The housekeeping functionality handles all the house cleaning assignments already pre-allocated in the system. It helps the front desk to keep track of the hotel room that needs cleaning and the labour required to clean the hotel guest rooms by the housekeeper. It also keeps track of the room supply’s and toiletries that hotel guest needs on a daily basis.
 
4. Lesser Paper Work & More Automated
Having a PMS means lesser paperwork for your hotel staff and it is more automated. A good PMS will do most of the work for you and free your staff time to focus on more important things that will increase the pleasant experience of your guest. With the latest innovation in technology, most hotel tasks are automated by PMS, therefore, eliminating the use of paper.
 
5. Hotel Database & Report
For every business customer data is important. This includes the hotel business. Having a hotel PMS will enable the hotel to keep a record of all their guests in their customer database. This helps the hotel to make good decisions that will increase their revenue. PMS usually comes with other reporting databases as well, which include payment databases, invoice databases, tax databases, and more. These databases help to make the life of the hotel staff easier by keeping records that are useful for the hotel.
 
 
Main features and functionality of PMS
The ultimate function of any PMS is to automatically consolidate data from all hotel departments for unified control, better decision-making and eliminating paperwork. Program integration (or interfacing) with external third-party systems, such as payments processors or revenue managers, is its fundamental feature. Therefore, further incorporation of digital marketing platforms, energy efficiency, reputation management systems, etc., is the evolutionary way for PMS that will create even more value for hoteliers.
Here are some of the main components that an efficient Property Management System for hotels must have:
Reservations & Front Desk functionality enables a hotel to accept and manage online bookings with no manual input. This is a core part of any Hotel Management System, which usually works in a bundle with the website Booking Engine and other sales channels. It holds all the important information about your room inventory, prices, and occupancy.
The Reservation’s interface was made for you to easily collect payments and automatically schedule new bookings in the calendar. It also helps property managers to view and change room status, check guests in and out (via App or a Self-check-in kiosk), and send automatic confirmation or follow-up emails.
Distribution Channels Management ensures consistency of your room prices and availability across all connected online sales channels.
A Channel Manager is synchronized with your Property Management System for instant updates of the room info on various platforms. It eliminates the need to update prices, cancellation policies, and inventory on each of the many channels that you use. It also protects your hotel from price discrepancies, booking errors, and over bookings.
Deal Management functionality helps you to easily create special offers and increase financial yield from new bookings. This module helps hoteliers to combine services with overnight stays for yummy thematic offers just in a couple of minutes. If the Deal Manager is integrated into the system, you will be able to target specific guests with such offers via personal Booking Offer emails.
Staff Management software allows you to grant a certain degree of access to the system according to the employee’s role. For example, you can set up special permissions for your Front Desk agent or let your cleaning staff only access the list of chores and work chat. In addition, this module will help you to organize shifts, assign tasks to the teams or create automatic tasks associated with the guest's order.
Accounting & Invoicing functionality makes financial processes easier for both hoteliers and employees. It helps in maintaining tax-compliant bookkeeping, as well as creating invoices, payment management, and tracking key financial performance indicators. This software can simplify revenue management and increase guest conversions.
Reporting & Analytics module allows hotels to automatically generate reports for consistent data analysis. It is used to get new insights on hotel performance and monitor key productivity indicators in real-time. Depending on the provider, hoteliers can receive automatically generated Financial Reports, Management Reports, Guest Reports, and Daily Reports (e.g. on check-ins and check-outs, no-shows, cancellations), and view important hotel statistics as a brief summary.
CRM and guest management help you to gather and store all guest data. While keeping personal details and contact info or notes about allergies, it helps you to personalize your guest’s stay. Having an organized database of customer info can help you to improve your marketing strategies and target certain types of guests with special deals. This part of the system must seamlessly integrate with your Front Desk and Reservation system to collect information without any need for your extra work.
Native Mobile App that syncs with all parts of the PMS is a big advantage for a hospitality business. Judging from the experience of large hotel chains, it can significantly improve the guest's stay. From online check-in that takes just a minute to the ability to book and pay for any service, it makes it much easier to provide a first-class service. In addition, an application that supports multiple languages helps foreign guests feel much more at ease, eliminating any language barriers so that they could enjoy all the benefits to the fullest.
Point-of-sale & Order management to make profit from the hotel's amenities. To get revenue, the hotel needs its own point of sale and order management system. If these components are perfectly integrated with the core software, the hotelier will have no problem issuing correct invoices and securely accepting contactless payments. In addition, the order manager will send the guest's order immediately to the right department, ensuring efficient and well-coordinated work of all hotel teams.
 
These software components guarantee an uninterrupted workflow for any hospitality business. They are an absolute must in the operation of large hotel chains and bring added value to independent hotels. However, given that each business has its own needs and traits, its up to hoteliers to decide what kind of software they really need. The only thing to keep in mind is that hoteliers need a property management system that would perfectly integrate with their current or future software.
 
Advantages of PMS for hotels
Client focus
On all stages - from booking a room on a website to sharing feedback - property management system allows understanding the needs of each particular client, create a comprehensive profile and provide customized services. Peer-to-peer accommodation is getting increasingly popular and creates a huge competition to hotels. However, a professional approach and personalization might be a distinct advantage for the latter. With such software, you learn about your guests' preferences and may even predict their desires. By the same token, it makes your marketing, for instance, via emails, more effective, as you know better what information is relevant for your potential or existing clients before, during or after their stay.
Employee efficiency
Mobile-based PMS untether hotel staff from their desk, which leads not only to their ability to provide guest services, such as check out, anywhere on the property. Effective communication is crucial for any business, and management on mobile devices allows notifying personnel on any issues in real-time, so they can be fixed immediately. And last but not least, innovative approaches are appealing to tech-savvy employees.
Value for hoteliers
Rates on point
PMS can substantially improve a hotel's financial results with smart revenue management. Through sophisticated algorithms, the system analyzes trends in demand, related to events, season, weather, and other factors, makes forecasts and allows adjusting rates accordingly. By processing year-on-year revenue and budget figures, the software can predict future sales. It generates market segment reports on a regular basis, which can be compared with competitors data. All KPIs for a given period can be viewed in a convenient format and contrasted against past data or future goals.
High sales
Alongside the right pricing strategy, selling as many rooms as possible through many channels is essential for profitability. The multi-channel approach also allows reaching different audiences. A channel manager within a property management system synchronizes availability and rates across various platforms to avoid overbooking and handle late cancellations as all developments are accessible instantly from a single interface.
 
 
How to choose the right PMS to meet your needs?
Some of the must-have features of the best PMS include:
Round-the-clock access to data from anywhere
A multifunctional Front Desk
Support of the classical and dynamic price models
Functionality that helps you to detect repeat customers
A Guest App for self-service interactions


There are many well-known PMS brand in Malaysia, such as Softinn, Ezee, Esoft, IDB, ABS, Oracle, Fidelio, etc.

 
Conclusion
In conclusion, as a hotelier, the PMS you decide to use should be able to handle your guest experience and journey right from the time they start searching for a room on your website to the period they decide to check out from your hotel.
The experience your guests has with your hotel and your staff will determine if they will return to your hotel. Therefore, implementing a good Hotel PMS that will give your guest a wonderful experience is paramount. 
 
 

Hotel Safes

Jun 9, 2023
Hotel Safes
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What does it mean hotel safe?
Hotel safes are available that can be opened and closed with a swipe card instead of a combination or key, this means that the same card used for unlocking the room door could be used to open the safe or if the hotel prefers the customer could use their own credit card.
 
Why are there safes in hotel rooms?
Hotel room safes provide guests with a more secure method to keep their valuables safe while they're away from home. If you're still not completely confident in using one, you also have the option of using your own lock to secure your briefcase with your belongings inside.
 
Hotel safes: do’s and don’ts
The hotel safe is one of the must-haves in a hotel room. A good hotel room gives the home-away-from-home, safety plays a major role in this. A well-functioning safe is an important factor, not only in the hotel room but also behind the reception.
What to think of when purchasing a new 
hotel safe.
 
Size
One of the perhaps obvious choices you face when selecting new hotel safes is size. Based on the type of hotel guest, a business guest will need a laptop-sized safe, whereas a leisure guest often needs a safe that fits just a tablet, camera and passport. In many cases, the size of the hotel safe also depends on where it is placed in the hotel room. The hotel safe is often in the (wardrobe) cupboard, in this case it is important to check whether a safe fits and whether it can be operated properly. The smallest safe fits a telephone, keys, jewellery and a passport. The largest safe can easily fit a widescreen laptop and other personal belongings.
Even bigger than the largest hotel safe is the reception safe. This type of safe is used back of house for larger valuables and, for example, storing cash. These safes are equipped with shelves for extra storage convenience. A variant of this is the so-called deposit safe, this type of safe can be assembled in all kinds of ways and is specifically suitable for depositing money at the end of a shift.

Installation
A safe can be placed separately in a wardrobe or elsewhere in the hotel room. However, some hotel safes can also be built-in or attached to the wall or floor. This provides extra protection for the goods and prevents misuse of the safe, this option can also save space. Naturally, during installation or wall mounting, the applicable safety regulations must be taken into account and approved mounting materials must be used at all times.


Opening
The most common safe opening is a door with a turning mechanism. There are also safes that open with a drawer and top-open safes. The word drawer safe says it all; you open this model with a code and then pull the unlocked drawer from the safe towards you. The storage space of a drawer safe is optimal because there is no need to take into account the rotating hinge when opening. A top-open safe is a safe whose front panel rises when unlocked by means of a compact hydraulic system. The door will then be at an angle of approximately 65 degrees.
Depending on where the safe is placed, the above safes can be practical solutions.
 
Control system
At the moment a LED or LCD panel is the most common type of safe control. When using a safe with LCD/LED panel, the hotel guest can enter a personal numerical code to open the safe again after closing, often 4 to 6 digits.
Another option for operating a hotel safe is a model with card reader. This type of safe is equipped with a reader that opens or closes the safe using a magnetic card.


Masterkey or Mastercode
Both offer the hotel management the possibility to open the safe if the guest has forgotten the self-chosen numerical code or if the safe remains closed unintentionally for whatever reason.
Masterkey
A master key is separate key that is supplied with many different safes and is only to be used by hotel management and must be kept properly. This key is specifically linked to the series in which the hotel safes came out of production and can open the locker on the back of the safe or behind the control panel. Reordering a master key, for example when it gets lost, is only possible in exceptional cases.
Mastercode
A master code must be implemented by the hotel management when installing the hotel safe. If this does not happen, the safe is equipped with a standard master code which may be known to parties with bad intentions. In this case, the master code is not an extra security but a threat. If the master code has been installed correctly, the hotel management can open a safe at any time by entering the relevant numerical code. An exception to this is when the batteries of the safe are dead, entering the master code is pointless in this case because the system will not work because it has no power supply.
Tip: always check the status of the batteries, but also; keep the master key safe at all times. Despite working with a master code, the master key may still be necessary when, for example, the master code gives an error or the batteries of the safe are dead.
The last option for opening a hotel safe by the hotel management is to use a remote control. A remote control can be purchased separately for certain models and is a small electronic device used to manage and control one or more safes. The device restores and opens the vaults and can read up to 200 past operations.
 
 
 
 
 
13 Tips to Help Prevent Hotel Room Thefts
 
1. Before You Book
When you’re booking your hotel check online to determine its location. Is it in a busy business district? Near tourist locations? Close to a police station? Is it in a seedy area of town? Google Maps, MapQuest and especially Google Earth are good tools to use to get a “feel” for the area of town and what is nearby. While these are good tools, online reviews at Hotels.com, TripAdvisor.com and StayFaster also hold value in determining if a hotel is deemed safe. If you’re traveling internationally, make sure to check with the U.S. State Department as it offers country-specific safety information on its website; see Travel Warnings and Advisories to see hot spots and areas to avoid.
 
2. What is the hotel security?
Finding out the type of hotel security your hotel offers may be difficult. However, it’s not difficult to call and ask about the types of locks on the doors, if the hallways have security cameras. (The cameras can identify the thief if their is a theft.) Most hotel rooms already have a dead bolt lock on the door that limits someone from gaining access to the room when it’s locked from the inside. (If you get someone on the phone go ahead and ask them about parking. Is there valet? Garage parking? How far is the walk into the lobby from the parking and is the area well-light at night?)
 
3. Selecting the Hotel Room
You may not have a choice of rooms when you’re checking into a hotel, if you do ask to stay in a room on the third-floor or above. Try to avoid staying in a hotel room located on the ground floor, especially those located off the parking lot with windows and doors that open to the exterior of the hotel. Ground floor hotel rooms that open to an interior hallway or courtyard tend to be safer options. If you are in a ground floor room, make sure the windows are locked before you leave the room (and go to sleep).
 
4. Read the Small Print
Who reads the small print on the room registration documents you get when you either book a hotel online or check into a hotel? Be honest. Probably not. Well, you should. These documents detail what the hotel will and will not cover in terms of theft. Typically hotels do not insure their guest’s belongings.
 
5. Lock Your Luggage
When you’re flying, you can’t typically place a lock on your luggage, at least not in the United States but packing one so you can lock your luggage in your hotel room is an easy way to avoid hotel room thefts. (There are TSA approved luggage locks.) It might be a pain to pack everything you’re traveling with in the mornings before you head out, instead  simply put any valuable items – laptops, notebooks, cameras, phones – in your bag and lock it.
Taking this one step further, consider investing $10-$50 in security luggage cables that physically lock your suitcase or equipment down. Using a security cable, you can easily secure your bag to a pipe in the bathroom or a stationery piece of furniture. Note, make sure you’re using a slash proof bag.
 
6.Lock Your Electronics
Most computers can be individually locked down with a laptop cable lock. You can leave your laptop at the desk with it locked to something that can’t be moved.
 
7. Be Present Even When You’re Out
Making your room always look occupied deters thefts. Simply leaving a light on and the TV or radio on a low volume can make it appear that someone is in the room.
 
8. Ask for New Keys – Not Duplicates
If your hotel room keys are electronic and one is lost ask the hotel for a new room key – not a duplicate. This will reprogram the lock on the door in case the key was stolen. It’s important to note there have been a few security flaws reported in common keycard locks, resulting in many hotel room break-ins. Essentially the electronic locks were hacked, allowing thieves to enter hotel rooms undetected. This can make it difficult in reporting a hotel room theft. All the more reason to follow the previous two tips.
 
9. Safes Aren’t Always Safe
Most hotels have in-room safes and most of them charge you for that added security. Yet this added hotel security does not mean your belongings are insured by the hotel if there is a robbery. Most hotels are protected by individual states’ innkeeper’s laws, which state the hotel is not responsible for theft from your room – including the in-room safe. The exception is if you use the safe the hotel has behind its front desk. If you choose to use the front desk’s safe, make sure the items are insured.
 
Using the safe in your hotel room doesn’t mean your things are locked up. Most hotels have a back-way into their in-room safes, be it a master key or a master code. Management has access to these in case they need to assist guests if they loose their keys/code to the safe. This poses a security risk since there are people who can access your belongings.
 
If you’re not staying in a hotel that has a safe or simply don’t want to deal with a safe, check out a few diversion safes. These are items that appear to be everyday objects but they’re so much more. A simple hairspray bottle that’s been emptied out to hold cash or jewelry. Shaving cream cans and soda cans where the tops screw off or a book that has a hidden compartment, all create perfect containers to store valuables and travel documents.
 
10. Give Them a Sign – Do Not Disturb and Make This Room
Avoid hanging the door sign – Make This Room – unless you really need your room cleaned and you have your valuables with your or locked up. It’s the easiest way to identify target rooms.
If you don’t need your room cleaned, hang the Do Not Disturb sign on the door to keep cleaning staff out of the room. This doesn’t just eliminate possible thefts from hotel staff but from someone pretending they are staying in your room and coming back to grab a few things while the room is being cleaned. If someone is in the room, they’re going to avoid that room. The Do Not Disturb sign isn’t a sure fire way to keep cleaning crews out of your room though. You will need to call down to the front desk ask them to not clean your room.
 
11. When You’re in Your Hotel Room
Hotel thefts typically take place when you’re not in the room. But, we’ve all stayed in those questionable places where a bit of added security would make for a better night sleep. Besides moving a dresser in front of the door, there are a few small and inexpensive alarms you can travel with to protect yourself and your belongings when you’re in your room. Items such as the Door Jammer, the Swege Door Stop & Alarm and Portable Door Lock keep the door secure when you’re in the room and the GE SmartHome Portable Security Kit provides security for the door and windows.
 
12. Travel Insurance
Insurance is a necessary evil. Before you purchase travel insurance though, check with your existing homeowners or renters insurance to see if your policy covers things like thefts when you’re traveling. To help with your search for the right travel insurance to meet your specific needs, make sure to read what you need to know about travel insurance.
 
13. Don’t Forget – Or Overlook – The Obvious
There are so many little things that seem to be common sense, but are often overlooked by travelers especially people who have become “comfortable” traveling. Here’s a quick reminder to prevent hotel thefts.
Don’t travel with your valuable jewelry, aka expensive, sentimental diamond earrings.
Don’t leave items just laying around your room – jewelry, technology, computers, notebooks, cameras, even receipts (think identity theft).
When you leave make sure your door is locked. Sounds silly but take a moment and turn around to make sure the door has closed and the lock has engaged.
Don’t share your room number with others.
 
We are the market leader of hotel safes supplier in Malaysia. Contact us now for more information!

How does a hotel door lock system work?

May 23, 2023
How does a hotel door lock system work?
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How does a hotel door lock system work?
A hotel door lock system integrates your locks with your management tools so you can provide, oversee, and control access points throughout your hotel. Most locks today use pin codes, keycards, or smart technology with digital keys. 
 
The hotel door lock system can be broken down into three distinct areas:
  • Access management
 
Your locks connect with a remotely managed access system, which is integrated to your PMS, operations management tools, and guest experience software via an all-in-one dashboard. 
  • Guest access automation
 
We automate unique mobile keys and/or access codes for every stay and share these with your guests.
  • Guest experience
 
Guests use a branded web app and digital guidebook to be independent throughout the guest journey, from pre-stay to check-out.
We’ll explore how different types of locks work in more depth next, as well as how these solutions affect the guest experience, your management processes, and on-the-ground efficiency.
 

4 Types of hotel door lock systems

Here, we take a look at the five main types of hotel door lock, and consider some of the pros and cons of each. 
 

1. Magstripe

A magnetic stripe (or magstripe) lock unlocks when a card with data that matches its stored information is swiped or inserted. This data is uploaded to the card from a centralized system at the front desk or by a check-in kiosk, and to the lock through either a wired or wireless connection.

Magstripe lock pros

  • They’re easy to use
  • They’re affordable to produce
  • You can change the card data quickly each time a guest checks in

Magstripe lock cons

  • The keycards can easily be demagnetized and stop working
  • They don’t offer the same level of security as contactless solutions since cards are easily lost
  • They may feel outdated to guests who’ve experienced digital access

2. RFID 

RFID (radio frequency identification) locks work by matching their stored data and the data in a chip, which is typically in a card. Because RFID readers work via electromagnetic waves, they don’t need to make contact with the card—you just hold the card against or near the reader, and voilà
 
These days, RFID locks often come with Bluetooth Low Energy (BLE) built-in. This means that you can facilitate keyless entry with a guest’s mobile phone. However, as we explore later, you still need a platform to manage this. 
 RFID lock pros
  • Guests prefer touchless check-in
  • RFID keycards are more durable than magstripe ones
  • They’re highly secure

RFID lock cons

  • They can be expensive
  • Cards can easily be lost

3. Pin code

Pin code locks aren’t so common among hotels but, since there are tools available to integrate them with management and guest experience software, they’re a solution worth considering.
 Pin code lock pros
  • They can be used in self check-in solutions
  • You can automate codes quickly and easily
  • They’re normally very durable

Pin code lock cons

  • They can look clunky 
  • Hotel guests tend to prefer touchless options
  • Manually programmed keypads are not very secure

4. BLE (Bluetooth Low Energy)

BLE (Bluetooth Low Energy) locks work by reading information transmitted via a Bluetooth signal. They can help you to meet modern guest expectations by making it possible for people to enter without a physical key. But upfront costs can be expensive, making it difficult for many boutique hotels to transition over
With the latest cutting-edge technology, though, BLE connectivity is accessible even to small independent hotels. We explore this further in the next section. 
 BLE lock pros
  • They offer the highest level of security by using encrypted algorithms plus the built-in biometric systems of mobile phones 
  • They improve the guest experience
  • They reduce front-desk workload

BLE lock cons

  • Some guests prefer an in-person check-in
  • They come with higher upfront costs
  • Automate team calendars with information about occupancy 
  • Auto-generate tasks based on your team’s schedule
  • Centralize team communications 
  • Manage integrations with other smart devices—for example, smart thermostats that automate energy-saving
 

How Door Lock System Can Be Beneficial For Hotels & Resorts?

May 21, 2023
How Door Lock System Can Be Beneficial For Hotels & Resorts?
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How Door Lock System Can Be Beneficial For Hotels & Resorts?

 
With the exponential increase of female travellers since the pandemic hit the globe, there came an insurgent need of providing the right safety, security, and privacy to all your guests lists. Hence, the electronic door lock control system for hotels has come as the best solution for this. 
If you are a hotel or a resort owner, then you must consider the safety and privacy of all your guests staying, and one of the best ways to assure this is by integrating the door lock system in every room.
Your guests are your priority while they are staying in your hotel or resort, and as an owner, it is your responsibility to make the guests feel safe and secure.
 
Benefits of Door Lock System for Hotels & Resorts
Now let us get on to know how the new and automated door lock system can be beneficial for your hotel or resort security mechanism. The Benefits & Advantages of Integrating and Installing Door Lock Systems In the Hotel Industry.
 
Serve Better with Advanced Technology 
The door lock control system for hotels can bring in endless benefits and possibilities for the safety and security of your guests staying. Installing wireless or electronic door lock control system for hotels and visitor management system for resorts will fasten, smoothen and facilitate your entire operations process. 
Moreover, your staff and employees will feel more convenient in this automated environment of the door lock mechanism. Additionally, it will also help in cutting down the overhead operational costs.
 
The Guest Convenience
A frequent traveller to your resort or hotel will not like to stand in queue again and again for the check-in formalities and will want something which is quick and instant. The door lock control system for resorts will allow your guests to witness comfort and convenience. 
Later, checking in from their mobile phones which can become their key card. Hence, it will shorten the whole process and eliminate the long waiting time for the check-in process.
 
Enhanced Staff Productivity
When you are able to grant access to hotel rooms remotely. You also get the flexibility able to grant your employees the right access to rooms for doing the maintenance and cleaning. Furthermore, it is possible to do other required services without disturbing the guests to ask for the key and unlocking the door for the same. 
Nonetheless, this simply means that with a door lock control system for hotels all of your cleaning and maintenance staff including the hotel desk staff will be able complete all tasks more quickly, efficiently, and swiftly.
 
Better Monitoring & Management
Monitoring the whole security feed and accessing the huge heaps of information for larger and bigger hotels can be an unachievable and challenging task using the traditional door locks mechanism. However, with an automated and electronic wireless door locking system such as the one offered by Star link. 
You can simply improve and be able to better manage your entire hotel and resort systems with enhanced and increased security. The centralized door access controller for hotels and platforms is also becoming highly popular in the hotel industry for it facilitates. 
Moreover, it allows the overall operations on one single interface, by further integrating your hotel security systems that can easily help you with centralizing your hotel’s operations.
 
The Smart Integration
The door lock control system for hotels and resorts with additional integration with the video camera feed will also manifold many benefits and add up to the safety and security of your guests as well as the entire hotel or resort facility. Besides, the facial recognition system is also getting popular in the luxury hotel industry for the most reliable experience. 
This will allow you to easily identify any potential security threat and can prevent any upcoming security hazard and issue on the spot. Having the benefit of video analytics can help you to better manage your security feed and enable better safety overall.
 
We are the leading supplier of hotel door lock supplier in Malaysia. Contact us now for more details!

Hotel Door Locks. How to choose the best one?

May 20, 2023
Hotel Door Locks. How to choose the best one?
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Hotel Door Locks. How to choose the best one?

 

What to keep in mind while choosing hotel door lock system for your business

Safety has always played an important role in our industry. However, a traditional security lock has a weak spot, which is – the key. If it is lost, the finder can easily get access to your hotel. Moreover, lock replacement is expensive and takes time. Adopting more advanced technologies may help you to avoid such problems.
Nowadays, electronic door locks, also called electric, are widely used in hotels as a practical alternative. You can open them with a PIN, a chip card, fingerprint, or app. The usage of electronic locking systems is becoming increasingly popular in the hotel industry. If you plan to invest in a new solution for your business, in this article you will find some useful tips that might help you to make the right decision.

How do electronic hotel door locks work?

One of the main advantages of smart door lock systems is their ease of use. The best option is – when the guests can access the room with one tap using the application. Here's how keyless entry works in the integration of the HotelFriend App and a hotel locking system by Salto KS:

 

The types of hotel guest room locks and keys

A lot of things must be considered before you choose a certain type of lock. For instance, you should be aware that some of them need access to a stable Wi-Fi connection to work. However, with this type of system, you will be able to manage it wherever you are!
Today, there is a plethora of options on the market, which can be confusing. But to make your choice easier, we have collected relevant information on the most popular options in the hotel industry for today. Before revealing the advantages and disadvantages of different kinds of locking systems, we will focus on their general characteristics.To start with, they fall into three categories: mechanical, mechatronic, and electronic.

Mechanical door locks

This type belongs to the simplest locking systems. These locks can have different lock cylinder mechanisms, e.g., with reversible or spanner keys. They are affordable, as there is a wide range of prices that can be suggested, and the installation is easy. However, they can be easily picked, and they are less convenient for elderly and disabled persons.
Thus, the good old key is now rarely used in the hotel industry.

Mechatronic locking systems

This version combines mechanical and electronic components. The main parts of this system are the locking cylinders plus programmable keys, special devices for programming, the management software, etc.
This type combines the best parts of ordinary and digital locks, providing extra security for your building. It does not require complicated wiring installation, as the power source is located within the key. Each one has a battery, which lasts approximately for a year and can be easily replaced. If the locking system features Bluetooth connection, it is possible to receive up-to-date information concerning access to the building or room where the lock is installed.

Electronic (or digital) locking systems

Electronic locks are the most innovative options available. To operate, this kind of locking system needs electricity. There should be a stable source of energy, and thus, you need to install a cable as well. Digital systems are very handy and provide a wide range of functions and features – for example, you may set a specific time for the door to lock and unlock automatically. Nowadays, you can even or use your smartphone to open the door via Wi-Fi or Bluetooth!

Here are several

 

1. The RFID locking system

RFID stands for 'radio-frequency identification', which means recognition through electromagnetic waves. The contactless transmitter-receiver system identifies objects and people by using radio waves. It can be combined with an electronic door lock. In this case, a special chip must be programmed and built into a small transponder, placed on the door. The authorization check is performed by the data transfer via the radio frequency. Depending on the provider, the guest's transponder can look like a key fob, card, special bracelet, etc.
* FYI: The word 'transponder' originates from the terms 'transmitter' and 'responder' and means a wireless communication device that receives incoming signals and automatically responds to them (or transmits them).
The RFID locks are widely used in hotels because the code cards can be reprogrammed for each guest. These are the advantages and disadvantages of RFID system:
l kinds of electronic locks, that you should know about:
 

2. Code lock with PIN

This type of locks can be opened with a correct sequence of digits, entered on a keypad or touchpad. The input field is usually attached to a wall at a maximum of 50 cm from the code lock. Among other useful features, the software allows recording the time of access. Compared to the touchpads, keypads are splash-proof, have a smaller surface area, and thus are less vulnerable.
 

3. Lock with a chip card

 
Electric door locks with a sensor and a chip card are extremely popular with hoteliers. First of all, they can be easily reprogrammed as well. Another factor that makes them attractively convenient is the ease of use for both guests and hotel employees.
 

4. The lock with a smartphone control

The locking system with a smartphone app control is still relatively new. It allows users to enter the room or apartment using Bluetooth technology or Wi-Fi. Their possibilities and functions are endless! For example, you can significantly improve customer experience by combining the Mobile Check-In option with a possibility to open the door with a smartphone. This will save your guest’s time and let them avoid queueing at the reception. These locks can be easily integrated with your current Property Management System. The only drawback is that guests must always carry smartphones with them and keep the battery charged.
However, despite all the advantages of the door locks with digital keys, many things aren’t clear at the first glance. How does it all work? Is it safe and secure? How to install and maintain your digital hotel lockset? For those who consider investing in this kind of technology, we’ve made a quick list of answers to some of the frequently asked questions:
 

1. How to install a digital hotel door lock?

If there is a maintenance team in your hotel, your staff will handle this task without any issues. Each lockset has detailed installation instructions, so with the right tools, almost anyone can set it up.
In most cases, you won't need to wire each door as smart hotel door locks get power from the batteries. The basic steps are practically the same as for installing a classic lock. Here's what you'll most likely need to do to have your new device up and running:
These are general instructions, and the specifics of installation always depend on the lock type and model. However, keep in mind that the easiest way to upgrade your door would be choosing a retrofit smart lock. It does not require replacing your old deadbolt system altogether. If you don’t have a maintenance crew on-site, you can hire a locksmith, whose labour rate usually various.
 

2. How to maintain keyless hotel door locks?

The rules of digital entry system maintenance are quite simple. In fact, they are similar to the rules for preserving any electronic device. If you want your new locks to serve you for a long time, here is what to do:
  • Regularly check the battery condition, replace the batteries, or charge them if they run low.
  • Clean the locks from dirt and dust by wiping them with a soft cloth.
  • Avoid sudden door slams and exclude the use of excessive force.
  • Buy the right cleaning products for your appliances.
  • Monitor the overall door condition and fix any breakdowns in time.
 
 

3. How to issue a digital key for hotel locks?

You can issue a digital key for an electronic door directly from your HotelFriend Property Management System. You can send a digital key to anybody who has a smartphone, with no need to hand over a physical key. For example, to issue such a key to your guests by email, you just need to click the Send Door Code button on the guest's booking card.
Before or at the time of arrival, the guest needs to download the HotelFriend Concierge App. The guest will receive a reservation pin by email, log in via the mobile application and then open the Salto door lock with an App. By the way, these digital locks can also enable you to grant access for selected timeframes and block users if you need.
 
 

4. How to use a digital key?

To open a keyless hotel lock with a smartphone, you just need to bring the phone close to the reader. If you want to know exactly how it works, we can use a Salto KS system as an example. So, here is how to open a hotel door lock with your phone:
  • Step close to the lock and turn on Bluetooth on your device.
  • Open the HotelFriend Concierge or Salto KS app and press the ''Digital Key'' button in the lower right corner of the screen. The app will transmit the digital key to the lock.
  • Touch the lock reader with your smartphone. After the lock gives out a sound and a positive LED signal, you can enter the room.
You can also enter a PIN code in the Salto KS App and click “Unlock” in the App to unlock the door.
 

5. How to generate a PIN code for a smart lock?

Depending on the model, you can either create your own numerical code directly on the keypad or in the application. For your guests, the most convenient option would be to set their own combination of numbers that are easy to remember. The PIN code can play the role of an additional protective measure from unwanted access.
 

6. Do smart hotel locks work when the power is out?

Each hotel has its own specific system which works in its own way. However, most locks are battery powered which means that they have an autonomous power source. This way, when the lights are out in the hotel, the locks and keys will still work. These batteries can last for several years, and with timely replacement, you won’t face any problems.
In addition, smart locks have a built-in backup battery that lasts for several days. Such devices as VingCard and Saflok can also be opened with special remote control in case the batteries are dead. It grants additional power to the lock so that you can open it and enter the code.
 

7. Do electronic hotel doors lock automatically?

The availability of this feature also depends on the lock type and manufacturer. Some smart locks can block the door if it is open for some time. You can turn the auto-lock feature on or off in the app. Here, you can also set the desired timeframe, in which the door will close automatically. You can also set the option for the door to lock itself immediately after it was closed. Check with your lock provider if such a feature is available.
 
 
We are the market leader of hotel door lock supplier in Malaysia. Call us now for more details!
 
 
 

How to choose the most suitable hotel door locks for your hotel?

May 20, 2023
How to choose the most suitable hotel door locks for your hotel?
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How to choose the most suitable hotel door locks for your hotel?
Hotel door locks are of the utmost importance to your guests’ safety and comfort. You want to make sure that your customers can rest easy in the knowledge that they are secure in your hotel.
Moreover, a functional intelligent door lock will save significant time and resources for you and your employees. This guide will take you through what you need to know about choosing the most suitable locks for hotels, from security to cost considerations.

Different hotel door locks have distinct features

There are many types of hotel door locks, which are:
Standard locks. The standard lock is the most commonly used type of lock for hotels. It is designed to keep intruders out and ensure that guests can only enter when they have the proper key or card, usually from a front desk employee. Hotel room keys are often imprinted with a hotel logo or other identifying information that helps identify if you’re staying at that hotel.
RFID Hotel Locks. Like standard locks, these use RFID technology to open doors when you swipe an authorized RFID hotel key card on your door lock’s face plate (the part where you would turn a key). These tend to be less expensive than biometric ones but still protect against theft and unauthorized entry into your room while allowing staff access without having to use keys every time they need access!
Biometric hotel locks – These systems take biometrics such as fingerprints or iris scans for someone’s identity before opening up any doors (usually only management level personnel) inside establishments like hospitals or government buildings. This type also typically costs more money.
Mobile hotel door locks: If you want to ensure your guests are safe, then a mobile door lock is the right option. With this type of lock, it can be opened from anywhere in the world where there’s an Internet connection.
Keypad locks: These types of locks can be used as a standalone device or integrated with other electronic components like doorbells and intercom systems. They are easy to use and convenient and allow you to track who enters and leaves your premises. However, they may not be the most secure option if you have a precious property in your hotel because there is no physical barrier between the outside world and your rooms.
 
Magnetic door locks: Magnetic locks are often used in high-security areas such as embassies or banks because they don’t require any keys or codes to open them from either side — just a powerful magnet will do! This makes them an ideal choice for hotels that want maximum security without sacrificing ease of access for guests with disabilities or restricted mobility.
 

Security

The first and foremost consideration when choosing door locks for your hotel is undoubtedly security. Your guests trust you to ensure their safety, which requires a secure environment for them to enjoy their stay.
Security is paramount in hotels because people are often traveling with large amounts of cash and valuable items like jewelry or electronics that they don’t want to be stolen from them—or worse yet, if they’re staying at an all-inclusive resort where they’ve paid thousands of dollars upfront for their vacation package (and even more when they arrive).
Security is the most important thing to consider when choosing a lock for your hotel door. You want to ensure that the lock is durable, resilient, and resistant to wear and tear. Your guests will be using this door lock day in and day out; therefore, it has to be easy to operate; otherwise, they may struggle with opening the door if there are any problems.
In addition, you need a hotel door lock that can withstand any weather conditions, from summer heatwaves through winter snowstorms!
 

Convenience

When choosing a door lock, make sure it’s easy to use. Convenience is key in hospitality, and the last thing you want is for your guests to have trouble getting into their rooms.
Also, ensure the lock can be installed easily on your doors. The last thing you want is an employee or guest breaking their back trying to install a new lock on your hotel doors.
It’s also essential that the maintenance of these locks is easy so employees won’t waste too much time maintaining them every day or week during busy periods (like weekends).
Make sure that there are no complications with replacing broken locks as well—this includes being able to get replacements quickly if necessary!
Choosing the right hotel door lock for your property determines how easy it is to install, maintain, repair, and clean. If something goes wrong with your hotel door lock during an emergency (like when an unruly guest breaks into someone else’s room), how long will it take maintenance workers from another company to fix things for you? Will they be able to do so without causing damage inside or outside of your property and inconvenience guests who may already be staying there at nightfall when this happens?

Cost

 
Cost is the second most crucial factor to consider, as it will determine how much you have to spend on a lock. The cost of different types of locks varies greatly. Some locks can be purchased for RM300++, while others cost RM800++ or more. You should choose a model that fits your budget and provides the needed features without breaking your bank account.
Many factors affect pricing; some manufacturers offer discounts on bulk orders, while others charge extra for customization options like custom colors or personalization options. The material used also affects pricing: stainless steel is generally more expensive than plastic but will last longer and require less maintenance.

The reputation of the hotel lock manufacturer

It would help if you also considered the reputation of the hotel locks manufacturer. The longer a company has been in business, the more likely it is to be reputable and have satisfied customers. Look for reviews on websites like Amazon or Yelp, or ask other hotel owners for recommendations about specific brands.
More importantly, you will want to know that each lock comes with a lifetime guarantee from its manufacturers—that’s how confident they are in their products! If anything goes wrong with a lock during its lifespan (and this doesn’t happen often), don’t hesitate to reach out to customer service; they’ll do everything they can to resolve your issue quickly and effectively.
Finally, consider whether any hotels nearby use this particular brand of door locks before making your decision yourself; if many high-quality hotels are using these types of locks already in town, then the chances are good that yours will be happy too!

Making sure your guests’ safety and comfort

As a hotel manager, you must ensure that your guests’ safety and comfort are top priorities. This is why you should choose the most suitable hotel door locks for your hotel’s specific requirements.
Ensure security and convenience are important in choosing the most suitable hotel door locks for your hotel. The cost is also essential, but don’t forget about quality!
When looking at prices, it’s also essential to look at the reputation of manufacturers: if something goes wrong with a lock during its lifetime (and this does happen), who can I call to fix it? Can they be trusted?
Finally, make sure you know what you’re buying when selecting products from different companies—don’t just pick whatever first appears on Google because it has low prices; instead, do research into each product so that you know exactly what features are included and how easy they’ll be for staff members who have never seen them before.”

Conclusion

After reviewing the various hotel door locks available in the market, it is easy to see that there are several features and options from which you can choose.
Remember that every hotel has unique requirements, so when deciding on the best type of door lock for your business, consider whether or not each choice will meet your particular needs before making any final decisions.
Hopefully, this article has helped you find excellent options for your next project!
 
We are the market leader of hotel door lock supplier in Malaysia. Call us now for more details!
 

All you need to know about hotel door locks

May 19, 2023
All you need to know about hotel door locks
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Locks and keys are undergoing a rare historic shift from mechanical to electronic, after having evolved little for millennia. The foundations for the current change were laid in 1975 when Tor Sørnes patented the first electronic keycard lock and opened a new market for programmable locks and the potential for a range of authentication methods. Half a century later, it seems we are only now starting to glimpse the potential for electronic lock technology.
 
Key integrations
Door locks are some of the oldest - and worst - technologies used in the hotel industry today. Furthermore, the hardware can be so prohibitively expensive that hotels will often wait for over a decade to upgrade to new hotel door locks. This lack of lock innovation is too often the biggest hindrance to a guest’s potentially perfect and seamless online check-in. The reality for hotels stuck in this vicious circle is that there is never going to be an easy way to distribute the key to the guest automatically unless they make some fundamental changes.
Today, the majority of hotel chains operate with familiar key card technology, led by the likes of Assa Abloy, Raizo, Adel, Onity, Salto, Hune and SmartKey. Magnetic key cards dominate but RFID and NFC cards and fobs, which some believe are easier for guests to use, are also common. For hotels, integrating these key card systems is too often a headache, but setting up a keyless door lock system needn’t be with the right Property Management System.
Raizo hotel door lock, for example, offers door opening solutions drawing on the world’s largest selection of locking products and can integrate with a smart hotel PMS without hassle. Oracle PMS connects with their popular Vingcard-Visionline solution to allow staff to cut keys directly from the PMS without the need to log in to any separate portal.
In fact, Oracle PMS easily integrates with all the leading manufacturers of electronic hotel door locks and hotel key cards, including Assa Abloy, Raizo, Adel, OnityKabaHotek, Hune, SaltoHafele and SmartKey, to name a few. Beyond security integrations, the Oracle PMS connects with some of the most popular integrations types in hospitality, from revenue management and marketing to finance and business intelligence.
 

 

 

Mobile keys

Locks are transitioning from being isolated to interconnected and the future revolves around the smartphones we all carry in our pockets. Although magnetic key cards remain the industry standard for hotels, several chains have been experimenting with using smartphones as room keys over the last few years. The technology was first adopted by smaller hotel groups, with Aloft one of the earliest adopters in 2014. Since then, Hilton and Starwood (now Marriott) have become the most prominent champions while Hyatt is toying with a separate app.
The Hilton hotel group, which first started trialling the technology three years ago, revealed that the smartphone unlocking system is now in use in around 1,700 of its hotels across the US and Canada, notching up 11m uses so far without a single security breach. The company has started a rollout in the UK and aims to have 100 online by the end of the year.
Hilton’s system requires customers to download an app and “activate” their digital key a day before arrival. Using the app, they can check-in early and also choose their preferred room. On arrival, customers press a virtual “unlock” button on their phone as they approach the door to their room.
Marriott, which became the world’s largest hotels group by number of rooms following its $14.6bn acquisition of Starwood Hotels & Resorts last year, have been slower to adopt the technology but has said its digital key will be operational in 700 sites by the end of year.
At last month’s Hotel Technology Revolutions Forum, TJ Person of hotel mobile key solution provider OpenKey showed us what the new guest experience powered by OpenKey looks like. ''The reality is that 67 percent of guests would prefer a smart-phone key for their room over a traditional card key,” he revealed. ''But getting there has been complex with many lock companies requiring complicated integrations, legacy PMSs making it difficult to deploy cloud based mobile key solutions and, of course, cost effectiveness for hotels. OpenKey has now solved these issues so that guests can download one free app (or integrate into your own hotel app) for worldwide access while giving bank level security to your room.”
 
Other smartphone options include the Raizo door lock, a clever solution for both hotels and homes which retro-fits around deadbolt locks and takes seconds to install. While industry leaders Assa Abloy, Hotek, Salto, Hafele, Onity, Kaba and Messerschmitt have also rolled out mobile key solutions and further underline the direction things are going.
 
Dutch startup 4Suites is taking a different approach and can (cheaply) install a simple chip into almost any lock to make it mobile accessible and all without the need to replace any existing hardware. Furthermore, instead of using expensive battery draining wifi protocols, the chip communicates using less thirsty frequencies, saving everyone time and money.
 

What technology will win?

But which wireless protocol will become the next standard for mobile keys and which handsets will be supported? Much like the Betamax and HD-DVD format wars in the past, there's likely only room for one standard around mobile hotel door locks and, until the market picks a winner, hotels will need to decide whether to hold off on lock upgrades or risk backing a losing technology.
Most mobile key solutions in hotels have thus far used near field communication (NFC), the platform championed by Samsung and handset makers running the Android operating system. But, as usual, Apple went against the herd and decided not to integrate NFC technology into the iPhone, preferring to launch iBeacon instead, a proprietary Bluetooth Low Energy technology built on top of the open-standard Bluetooth. At the time, Apple further criticised NFC technology for certain security problems, the cost and its limited range of approximately 10 cm.
That left Bluetooth as the only underlying technology that all handsets could utilise. In 2014, Starwood made a bet that Bluetooth would prevail as the dominant protocol for hotel locks when it launched its 'Keyless Key' initiative, making it the first hotel group to announce plans to roll out such technology at scale.
But in a rare twist, Apple suddenly reversed its anti-NFC pledge. CEO Tim Cook suddenly embraced NFC, initially driven by the requirements of their new Apple Pay system launched in 2015, and, more recently, has opened up the core NFC frameworkto be used by other iOS apps via its latest iOS 11 update. NFC technology would also allow smart watches to potentially be used.
A cruder but, arguably, more effective technological solution already being used by the likes of Urban House in Copenhagen are pin pads fitted to room doors. Although the more digital savvy may roll their eyes, the system can easily issue pin codes and send them by SMS to each guest’s mobile phone, effectively eschewing the need for wifi, encoding and a host of other potential costs and issues. A cursory glance at Urban House’s TripAdvisor page reveals many a glowing review about the hotel’s “door codes”. In this area, Sag Schlagbaum and Assa Abloy’s Aperio product are two options worth looking at.

For more information, please contact the us now! We are the market leader of hotel door lock suppliers in Malaysia.

Hotel Amenities That Make Guests Vacation Dreams Come True

Apr 17, 2023
Hotel Amenities That Make Guests Vacation Dreams Come True
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Hotel amenities are important because they can greatly make the guests vacation dreams come true. When guests book a hotel, they expect a certain level of comfort and convenience, and amenities can help to exceed those expectations.

Amenities can range from simple offerings like complimentary Wi-Fi and toiletries to more luxurious features like minibar, hair dryer, digital safe, luggage rack, coffee station, iron station and personalized concierge services. These hotel amenities can create a sense of luxury and exclusivity, making guests feel pampered and well taken care of.

Additionally, hotel amenities can help to differentiate a hotel from its competitors, especially in a crowded market. By offering unique amenities that cater to the needs and desires of guests, hotels can create a memorable and enjoyable experience that encourages guests to return in the future and recommend the hotel to others.

Finally, hotel amenities can also have practical benefits. For example, in-room safes and hotel key card access can enhance guest security, while fitness centers and swimming pools can promote health and wellness during a guest's stay.

Overall, hotel amenities are important because they can enhance the guest experience, differentiate a hotel from its competitors, and provide practical benefits for guests during their stay. By investing in quality amenities, hotels can attract more guests and ensure they have a memorable and enjoyable experience.

Hotel Amenities That Cater to Your Guest Every Need

Apr 17, 2023
Hotel Amenities That Cater to Your Guest Every Need
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As a hotel owner or manager, it's important to provide your guests with the best possible experience during their stay. One of the key ways to do this is by offering amenities that cater to their every need. In this article, we'll explore some of the hotel amenities that can take your guests' experience to the next level.
  1. Hotel minibar:
A hotel minibar is a small refrigerator or cabinet that is stocked with snacks and drinks for guests to enjoy during their stay. While some guests may prefer to dine out or order room service, others appreciate the convenience of having snacks and drinks readily available in their room. Having a well-stocked minibar can enhance the guest experience and increase revenue for the hotel.
  1. Hotel smart lock:
Hotel smart locks are a modern alternative to traditional key cards or metal keys. These locks are designed to be more secure and easier to use, providing guests with a convenient and safe way to access their rooms. Smart locks can be controlled using a mobile app or a key card, and some models even allow guests to use their smartphones to unlock their room.
  1. Hotel electric kettle:
Many guests enjoy a hot cup of tea or coffee in the morning or before bed, and a hotel electric kettle provides a convenient way to make this happen. These kettles are compact and easy to use, allowing guests to quickly heat up water for their favorite hot beverages. Offering an electric kettle in each room can increase guest satisfaction and make their stay more comfortable.
  1. Hotel room safe:
A hotel room safe is a small, secure box that is typically provided in each guest room. These safes allow guests to store their valuable items, such as cash, passports, and electronics, securely. Having a room safe can give guests peace of mind and increase their sense of security during their stay.
  1. Hotel key card:
A hotel key card is a small plastic card that is programmed to unlock a specific guest room. These cards are easy to use and offer better security than traditional metal keys. They can be programmed to expire at the end of a guest's stay, making them more secure and easier to manage for hotel staff.

In summary, hotel amenities like minibars, smart locks, electric kettles, room safes, and key cards can play a significant role in enhancing the guest experience and making their stay more safety, comfortable and convenient. By providing these amenities, hotels can differentiate themselves from their competitors, increase guest satisfaction, and ultimately drive more revenue.

Cost and ROI Analysis of Hotel Smart Door Lock Systems

Apr 11, 2023
Cost and ROI Analysis of Hotel Smart Door Lock Systems
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Investing in a hotel smart door lock system may seem like a significant expense at first, but it's important to consider the long-term benefits and return on investment (ROI) that these systems can provide. Here's a closer look at the cost and ROI analysis of hotel smart door lock systems.

Initial Costs of Implementing A Smart Door Lock System
First, let's consider the initial costs of implementing a smart door lock system. These costs typically include the cost of the locks themselves, installation fees, and any necessary hardware or software. The cost of a smart door lock system can vary depending on the type of lock and the level of customization required, but in general, these costs can range from several hundred to several thousand dollars per door.

Long-term Benefits & Reduce Costs
However, it's important to consider the long-term benefits that these systems can provide. With
smart door locks, hotels can reduce costs associated with lost keys and keycard replacement. Additionally, with remote management capabilities, hotel staff can reduce the time and resources needed to manage room access and respond to security concerns.

Enhance Hotel Guests Experience
Furthermore,
smart door locks can enhance the guest experience, which can lead to increased revenue and return visits. Guests will appreciate the convenience and security that smart door locks provide, which can lead to positive reviews and recommendations to other potential guests.

Long-term Value Of a Smart Door Lock System
When considering the ROI of a
smart door lock system, it's important to evaluate the expected lifespan of the system and the potential cost savings and revenue increases that can be generated over that period. By factoring in these benefits and considering the long-term value of a smart door lock system, hotels can make informed decisions about the investment and determine if it is a worthwhile expense.

Hotel Smart Lock Is a Worthwhile Investment
Overall, while the initial cost of a hotel smart door lock system may seem significant, the long-term benefits and ROI potential make it a worthwhile investment. By reducing costs, enhancing the guest experience, and increasing revenue potential, smart door locks can provide a significant return on investment for hotels.

Security and Privacy Considerations for Hotel Smart Door Locks

Apr 11, 2023
Security and Privacy Considerations for Hotel Smart Door Locks
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As hotels continue to embrace technology, smart door locks have become an increasingly popular choice for securing guest rooms. However, with this convenience comes concerns about security and privacy.

When considering hotel smart door locks, it is important to assess the security features of the system. Look for locks with strong encryption and authentication protocols to prevent unauthorized access. Additionally, ensure that the locks are tamper-proof and have anti-tamper sensors that can detect and alert security personnel of any attempts to bypass the lock.

Another consideration is the potential for privacy breaches. Smart door locks can collect data about guest movements and access patterns, and it is essential that this information is stored securely and not shared with unauthorized parties. The hotel should have policies in place to ensure that guest data is protected and only accessed by authorized personnel.

Also, hotel smart locks allow for easy access without the need for physical keys. Guests can unlock it with password, access card, Bluetooth, Wi-Fi or other smart devices, to unlock the door, making entry into the room more convenient and hassle-free. For example, hotels can set up access passcodes that expire after a certain period of time, which can be useful for managing room turnover.

Hotel guests should also be informed about the smart door lock system and how their privacy will be protected. This can be done through clear signage and communication during the check-in process. Additionally, guests should be given the option to opt-out of the smart door lock system if they have concerns about privacy.

Overall, security and privacy considerations should be a top priority when implementing hotel smart door locks. By choosing a system with strong security features, protecting guest data, and communicating effectively with guests, hotels can ensure that smart door locks are a safe and secure addition to their facilities.

Comparing Key Card Systems to Traditional Key Systems In Malaysia Hotels

Mar 22, 2023
Comparing Key Card Systems to Traditional Key Systems In Malaysia Hotels
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When it comes to hotel room access, there are two main options: traditional keys or hotel key card. In Malaysia, many hotels have switched to hotel key card systems as they offer numerous advantages over traditional keys. However, it's important to understand the differences between the two and determine which system is best for your hotel.

Traditional keys are easy to use and have been around for centuries. They are often durable and can be easily duplicated, which can be a security concern. Hotel key cards, on the other hand, are more secure as they can't be easily duplicated and can be programmed to expire after a certain period of time.

In terms of convenience, hotel key cards offer many benefits for guests. They are easy to use and can be quickly replaced if lost or damaged. They also allow for more customization, such as granting access to certain areas of the hotel or setting limits on room charges.

From a hotel management perspective, key card systems offer numerous advantages. They are easier to manage and can be programmed remotely, which saves time and money. They also provide more accurate tracking of room access, which can be helpful for security and accounting purposes.

In addition, hotel key card systems can enhance the overall guest experience by integrating with other hotel technologies, such as mobile apps and room automation. For example, guests can use the hotel key cards to control the temperature and lighting in their rooms, or to access hotel amenities such as the gym or pool.

At the hotel in Malaysia, a lot of hotels have made the switch to a hotel key card system to provide their guests with the best possible experience. Because hotel key cards are secure, customizable, and easy to use. They also integrate seamlessly with other hotel technologies to provide a personalized and convenient experience for hotel guests.

If you're looking for Malaysia supplier that offers the latest in hotel key card technology, look no further than ours. Our commitment to guest satisfaction and hotel security means that we're always looking for ways to improve our amenities, and hotel key card system is just one example of this dedication.

The Impact of Hotel Hair Dryers on The Environment and Sustainable Alternatives

Mar 22, 2023
The Impact of Hotel Hair Dryers on The Environment and Sustainable Alternatives
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As our country, Malaysia becomes increasingly aware of the impact of our daily choices on the environment, it's important to consider the sustainability of the amenities we use in our daily lives including hotel hair dryers.

Traditional hair dryers can be energy-intensive and contribute to greenhouse gas emissions, but there are sustainable alternatives that can reduce the environmental impact of this essential hotel amenity. For example, many modern hotel hair dryers are designed with energy-efficient technology that reduces energy consumption, and some are even made with eco-friendly materials such as bamboo and recycled plastic.

In hotel room, we understand the importance of sustainability and have made it a priority to provide hotel guests with sustainable hair dryers. Our hair dryers are designed with energy-efficient technology that reduces energy consumption and minimizes our carbon footprint. In addition, we encourage our guests to use hotel hair dryers responsibly by providing information on energy-saving practices, such as using the low-heat setting and avoiding overuse.

By prioritizing sustainability in our hotel hair dryers, we're doing our part to protect the environment while still providing the high-quality amenities that hotel guests expect. Whether you're a business traveler who needs to get ready quickly or a leisure guest who wants to look their best, the sustainable hair dryers provide a convenient and eco-friendly solution.

If you're looking for a hotel that takes sustainability seriously, look no further than ours. Our commitment to sustainable hair dryers is just one example of our dedication to protecting the environment and promoting a more sustainable future.

The Safety Features of Modern Electric Kettles and Why They're Important In Hotels?

Mar 22, 2023
The Safety Features of Modern Electric Kettles and Why They're Important In Hotels?
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When it comes to providing a safe and comfortable stay for guests, hotels must prioritize the safety features of hotel amenities including electric kettles.

Modern hotel electric kettles are designed with a variety of safety features that are crucial to preventing accidents and injuries. These safety features include automatic shut-off and boil-dry protection, which can help to prevent the kettle from overheating or boiling dry, potentially causing a fire hazard.

In addition, many hotel electric kettles are designed with non-slip bases and handles, which can reduce the risk of accidents caused by spills or slips. And with advanced safety features such as child safety locks and temperature control settings, electric kettles are now more advanced and safer than ever before.

When it comes to hotels, safety should always be a top priority. By providing guests with modern electric kettles that are equipped with advanced safety features, hotels can ensure that their guests can enjoy the convenience and comfort of hot beverages without any safety concerns.

In addition, providing safe and reliable hotel electric kettles can also enhance the overall guest experience by demonstrating the hotel's commitment to guest safety and comfort. So, if you're looking to provide a safe and comfortable stay for hotel guests, be sure to prioritize the safety features of your electric kettles - your guests will thank you for it.

Best Practices for Training Hotel Staff on How to Operate and Maintain Digital Hotel Safes

Mar 1, 2023
Best Practices for Training Hotel Staff on How to Operate and Maintain Digital Hotel Safes
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Digital hotel safes have become a popular amenity in hotels, offering guests a secure place to store their valuables. However, to ensure that the hotel safes are used correctly and to minimize the risk of malfunction, it's essential to train hotel staff on how to operate and maintain them. Here are some best practices for training hotel staff on digital hotel safe operation and maintenance.
  1. Start with the basics: Provide a thorough overview of the hotel safe features and how to access them. Include information on how to open and close the safe, how to program and reset the code, and how to troubleshoot common issues.
 
  1. Hands-on training: Provide hands-on training with a mock hotel safe to allow staff to practice using the safe and get comfortable with its features. This allows staff to become familiar with the hotel safe’s operation and reduces the risk of errors.
 
  1. Ongoing training: Provide ongoing training and refresher courses to ensure that staff are up-to-date on the latest features and best practices for hotel safe operation and maintenance.
 
  1. Clear instructions: Create detailed instruction manuals or guides that can be easily accessed by staff. These guides should cover all aspects of hotel safe operation and maintenance, including troubleshooting tips, safety procedures, and maintenance requirements.
 
  1. Test and certify: Implement a testing and certification process to ensure that staff are properly trained and qualified to operate and maintain the safe boxes. This process can help to identify areas where staff may need additional training or support.
By following these best practices for training hotel staff on digital safe box operation and maintenance, hotels can ensure that their guests' valuables remain safe and secure throughout their stay. Additionally, well-trained staff can help to prevent issues and reduce the risk of liability for a hotel.

Style Your Hair In A Hotel Room

Jan 5, 2023
Style Your Hair In A Hotel Room
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Hotel hair dryer is the most helpful beauty tools that exist. They can use these small handheld hotel appliances on both wet and dry hair. Hotel guests can use it to achieve the perfect hair style during their vacation. Also, it relieves them of carrying electrical appliances in their luggage.

The demand of hotel hair dryers had only increased, because they are not only a convenient item to make available for guests, hair dryers also show that hotel or lodge is concerned with the minor details that might brighten someone’s day. Hotel hair dryer help the guests style the hair by using it to curl or straighten their hair strands. They help hotel guests make different hair styles according to their travel moods.

However, offering guests a lightweight hair dryer especially for women who are returning from outside or pool, who have just bathed and need to dry their hair quickly.

Aside from just styling, hotel hair dryer is specially designed for hotels or other establishments that focus on guest experience and comfort. So, hotel hair dryer designs to have features that cater to guests, such as lighter weight or wall-mounted.

Customizable, Portable and Fordable
Hotel hair dryers usually have customizable, portable and fordable options. The majority of hotels will request to customize their logo on the product to represent hotel image and identity. If you are looking for the suitable and commercial-grade hair dryer, we have the quality products with great features and benefits.

Please do not to hesitate contact with our salesperson to get a FREE and professional consult.
Drop us an email 
teamcore@teamcore.my or 
Sales (Call/Whatsapp) 012-4616988 

Malaysia Supplier: The Benefits of Hotel Electric Kettles

Jan 5, 2023
Malaysia Supplier: The Benefits of Hotel Electric Kettles
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Most of the hotel rooms have switched from a stovetop kettle to an electric kettle, because there is no risk for burns and avoid potential injury. These reasons will tell you why:
  • Portability
Advantages of using a hotel electric kettle in the rooms is that it can be used safely without worrying about the burn. For example, students staying in hotels on graduation trips, they need an electric kettle in their rooms very much. Since most of them are not very good at dealing with kitchen affairs at home, so the hotel electric kettle solves their problems. Because they only need to pour water and turn on the power to make a cup of tasty drink. In addition, they can have their hot drinks anytime and everywhere, because the hotel electric kettle is simply transportable.
 
  • Save On Your Electricity Bill
Electric kettles are the cost-effective option for every hotel rooms. Although it depends on the number of guests’ use. Compared to a gas stovetop or induction cooktop, an electric kettle consumes relatively little electricity. This factor helps hotels save a lot of money on the electricity bill.
 
  • Auto Shut off
Electric kettles are the best hotel appliances, safe and easy way to make a hot drink in the room. They have auto shut-off feature. When the water is sufficiently boiled, the appliance comes with in-unit temperature control and it automatically shuts itself, thereby preventing all kinds of accidents. The electric kettles are much safer than other cooking methods.
 
  • Best for Large Families
The guests who come to travel with family, the electrical kettle is very practical and made specifically for boiling water. This electric appliance can boil more than one cup within few minutes, so it’s perfect for larger groups.
 
  • Lots of option and design
If you are looking for a new or want to upgrade hotel kettles, there are many options available. Electric kettle can be more customizable than traditional ones. Electric kettles are the way of the future. It not only time-saving appliance but also save from guests’ worries by pouring hot water in the hotel rooms.
 
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